If you’re a school that already runs in-house lettings and you’re thinking of changing direction to work alongside Schools Plus, then you may naturally have some questions about what will happen to your existing customers. These customers may share the same concerns, so we’ve put together this short blog post to explain the handover process.
To confirm, we will always take into account the customers who have already booked into your facilities. They will be able to keep their space unless you state otherwise.
To start this process, our onboarding team will request a list of names and contact details of all your current customers. We will then get in touch to update them on the upcoming changes and ask each of them to confirm their bookings so they can successfully be added to our system.
It is important to know that everyone from that list will be treated as a new customer to us and therefore will go through the same processes that all our customers go through. This means we ask for all booking details, set up a payment method, and also ask for any DBS information where required. We must hear from all customers to guarantee their slot. Anyone who doesn’t respond to our repeated attempts at contact will not officially be booked in and may lose their slot.
With regards to pricing, we do strive to keep the prices the same, but any that are below the commercial rate will receive certain increases over the next three years to bring them up to the same level as any new customers.
Once
a date has been set for us to take over running lettings at a school, then that
school is encouraged to let all know their customers know of the upcoming
changes and to get into contact with us as soon as they can. It’s important to
us that this process is run in a timely and respectful way.
We will do
our utmost to add everyone to our system as soon as possible to allow bookings
to commence as normal.
Any further questions regarding this topic, please don’t hesitate to get in touch with us on the contact details below.
