This privacy notice tells you about the information we collect from you when you make an enquiry or agree a contract with Schools Plus to hire one of our venues. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Schools Plus Limited. Our address is 23 Hinton Road, Bournemouth, BH1 2EF. You can contact us by post at the above address, by email at firstname.lastname@example.org or by telephone on 0345 222 2323.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
What personal data do we collect?
We collect your name, address, telephone number and email address. Under certain circumstances we will also require you to provide us with the names of individuals supervising children along with their DBS number, issue date and confirmation that it is enhanced. Our team will only ask for this where required and provision of this is a condition of booking.
At some of our venues CCTV is installed which may capture images of you and your participants. Schools Plus are not the data controller for these systems.
We may also ask you for payment card details and bank information.
Why do we collect this information?
We collect this information in order that we can contact you in relation to your booking or enquiry. The DBS information is collected to ensure that appropriate individuals are supervising children in our client schools. We collect payment card and bank account information in order to initiate payment and refunds related to your contract with us.
CCTV images may be used for crime prevention and to assist our operations.
What do we do with your information?
We hold your contact and any DBS information in our booking software. Schools Plus do not store card or bank account details. These are shared with our payment partners, WorldPay and Go Cardless. They act as data processers for Schools Plus and administer payments on our behalf.
Schools Plus, and our data processors, may transfer data outside the EEA. Where this happens, it is done under a contractual arrangement that contains “Model Clauses”. These clauses provide safeguards for personal information and are standards adopted by the European Commission.
We share limited information with our client, i.e. the school, as part of our contractual reporting to them. This is limited to the customer or company name along with the details of the facilities hired and the price charged.
We only share your information with third parties that provide services to Schools Plus that are required in order to fulfil our contract with you. We do not share or sell your data for any other reason.
How long do we keep your information for?
All booking enquiries are kept for 1 year. If you proceed with a booking, we will keep your information for 7 years after the last booking. This is to keep in line with HMRC guidelines.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.
To submit a request by email, post or telephone, please use the contact information provided above.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:
Information Commissioner’s Office